Frequently Asked Questions

Your paint code is almost always on a sticker inside the driver's door jamb. Open the driver's door and look at the edge of the door or the door frame. It's typically a 3–6 character code, for example 1G3 or WA8555.

Not sure where to look? Pick your make and its page shows where that manufacturer prints the code. You can also contact us at info@chipfixx.ca and we'll help you track it down.

You can still order it. Use manual entry on Our Kits: type your year, make, model and paint code, and we check the code before mixing. Or email info@chipfixx.ca and we'll look into it. A dealership parts department can also look up the code from your VIN.

Yes, completely normal. Paint codes are manufacturer-assigned and vary widely in format. Some are purely numeric (e.g. 040), others are alphanumeric (e.g. WA8555 or NH-578). Enter the full code exactly as it appears on your door sticker.

The code is the reliable way. Colour names are inconsistent between model years, regions and trim levels, and the same name can mean different formulas. If you only know the name, order through manual entry and we confirm the code with you before mixing.

We use OEM (Original Equipment Manufacturer) colour formulas, the same formulas used to mix paint at the factory when your vehicle was built. For solid (non-metallic) colours in good condition, most customers see a match in the 90%+ range after proper application.

Metallic, pearl, and tri-coat finishes involve particle flake that's physically sprayed at the factory, so touch-up systems typically achieve 80–90% improvement rather than 100%. This is an industry-wide limitation for all touch-up products, not specific to ChipFixx.

Fading is the biggest challenge for any touch-up product. Because our formula matches the original factory colour, it may appear slightly darker or richer than the surrounding faded paint. We recommend having faded panels corrected (polished or buffed) by a professional detailer before using ChipFixx, which helps restore the original shade and improves the match significantly.

ChipFixx carries most metallic, pearl, and tri-coat (3-stage) colours. Metallic and pearl paints contain fine flake particles that are sprayed in a controlled environment, and a touch-up brush can't exactly replicate the factory spray pattern. Results are excellent but typically in the 80–90% range visually. For an invisible result on these finishes, a body shop respray is the only option, at a much higher cost.

Matte and satin finishes are not available at the moment.

Yes. If we mix or send a colour other than the paint code on your order, or the paint arrives damaged or unusable, we remix it at no charge. If the remix still does not match, we refund the kit.

We mix exactly the code you order, so the right code is up to you. A kit mixed to a code entered by mistake is not covered, and neither is a panel that has been repainted or has faded. Full terms.

The Cleaner + Leveler is what makes the repair sit flush. It does two jobs:

Before painting: It cleans the chip, removing wax, grime, and any oily residue, so the paint bonds directly to bare metal, not on top of contaminants.

After painting: It levels and removes any excess paint from the surrounding clear coat, so only paint inside the chip remains. This is what gives you a smooth, flat result instead of a raised blob of paint on the surface.

Base Kit ($129 CAD): Everything you need to touch up chips and light scratches. Includes the custom-mixed paint and the Cleaner + Leveler.

Premium Kit ($139 CAD): Everything in the Base Kit, plus a wax kit. The wax removes any temporary hazing after the leveling step, leaving the surface with a showroom shine.

Pro Kit ($149 CAD): Everything in the Premium Kit, plus a scratch remover for addressing shallower surface scratches that haven't broken through to bare metal.

No, and that's intentional. ChipFixx paint is formulated thicker than standard touch-up paint, so it bonds directly to bare metal without needing a separate primer step. There's no clear coat required either. The Cleaner + Leveler handles the finish leveling after application. No primer, no clear coat, no body shop.

Not at all. ChipFixx was designed for anyone to use: no prior experience, no special equipment. Everything you need is in the kit. The process is three steps: clean the area with the Cleaner + Leveler, apply the paint with the included brush, then level and finish with the Cleaner + Leveler again. Most repairs take 30–60 minutes.

No problem. The Cleaner + Leveler can remove freshly applied ChipFixx paint within a few hours of application without damaging your factory paint or clear coat. So if you over-apply, smear, or aren't happy with how it looks, just wipe it off with the Cleaner + Leveler and start again. There's no risk to your car's original finish.

The paint sets in about 30 minutes at 20°C or warmer, and 1 to 6 hours when it is colder. Before leveling, touch the edge of the repair with a gloved finger: it should feel firm. If it is still wet, wait another 30 minutes.

Rushing this step is the most common reason paint does not stay in the chip.

Yes. ChipFixx works on both chips and scratches, as long as the damage has broken through to bare metal or primer. For very shallow surface scratches that haven't penetrated the clear coat, the scratch remover in the Pro Kit is the better tool. If you can feel the edge of a scratch with your fingernail, the paint has broken through and ChipFixx paint will fill it.

We recommend applying ChipFixx at temperatures above 10°C (50°F). Cold temperatures slow the drying process significantly and can affect how the paint bonds and levels. Avoid application in direct sunlight (which can cause the paint to skin over too quickly) or in high humidity.

We ship within Canada. Every order is mixed and shipped from our facility in Canada.

Because every kit is custom-mixed per order, we ship within 2–3 business days of your order being placed. Most orders arrive 1–3 business days after they ship. You'll receive a tracking number once your order ships.

You'll receive an automated email with your tracking number as soon as your order leaves our facility. If you haven't received a shipping confirmation within 3 business days of ordering, check your spam folder or email us at info@chipfixx.ca.

Email info@chipfixx.ca within 30 days of delivery, before sending anything back. Include:

• Your order number
• A photo of the paint code sticker on your vehicle
• Daylight photos of the paint beside your vehicle's paint, showing the mismatch

We reply within one business day and tell you what happens next.

Because each kit is custom-mixed specifically for your order, we're unable to resell or restock returned paint. If you ordered an incorrect code, please email us at info@chipfixx.ca as soon as possible. If the order hasn't shipped yet we may be able to correct it. If it has already shipped, we'll do our best to find a solution.

If your order arrives damaged in transit, email us at info@chipfixx.ca with a photo of the damage and your order number. We'll ship a replacement at no charge. We take full responsibility for orders that are damaged before they reach you.