Refund policy
Refunds and Colour Match Guarantee
Every ChipFixx kit is mixed by hand for one vehicle, to the paint code on your order. That paint can't be resold, so this policy covers what happens when we get something wrong, and how to reach us.
Our colour match guarantee
We guarantee your paint matches the factory colour for the paint code on your order. We cover these cases:
- We mixed or sent a colour other than the code on your order
- The paint arrived damaged, spoiled or unusable
- An item was wrong or missing from your kit
If the mistake is ours, we remix your paint and ship it at no charge. If the remix still doesn't match, we refund the kit to your original payment method.
What we don't cover
- A wrong paint code or vehicle entered when ordering. We mix the code you give us, so an order placed with the wrong code is not refunded or remixed free of charge. Check the paint code label on your vehicle before ordering. Our paint code pages show where each manufacturer prints it.
- Repainted, repaired or faded panels. Correctly mixed factory colour can look different beside paint that has been resprayed, or faded and weathered by sun and age.
- Change of mind, a vehicle that has been sold, or a kit you no longer need.
- Results from application that doesn't follow the kit instructions.
Custom-mixed paint that was mixed correctly can't be returned, opened or not.
Orders placed with manual entry
If you order through manual entry, we check your details before mixing and contact you if something doesn't add up. Once we mix to the code you confirmed, the rest of this policy applies as normal.
How to make a claim
Contact us first, and please don't send anything back until we ask. Email info@chipfixx.ca within 30 days of delivery with:
- Your order number
- A photo of the paint code label on your vehicle
- Clear daylight photos of the ChipFixx paint beside your vehicle's paint, showing the mismatch. A dab of paint on white card, held against the panel, works well.
- For damaged or missing items, photos of the package and what arrived
We reply within one business day. If we need anything else, we'll ask.
What happens next
We compare your photos with your order. If the claim is covered, we remix and reship at no charge, then refund if the remix still doesn't match. If it isn't covered, we'll explain why and what we can do, such as a new kit mixed to the correct code.
Damaged or lost in transit
If your kit arrives damaged, email us photos as soon as you can and we'll replace it at no charge. If your tracking stops moving or your order doesn't arrive, contact us: we'll work with the carrier, and if the parcel is lost we'll reship it at no charge.
Unused add-ons
Add-on products bought separately, such as Extra Cleaner + Leveler, can be returned unused and unopened within 30 days of delivery. Contact us first for return instructions. Return shipping is at your cost.
Cancelling or changing an order
Kits are mixed soon after you order. To cancel or change an order, email us right away. If mixing hasn't started, we'll cancel or correct it. Once your paint is mixed, the order can't be cancelled.
Your rights
Nothing in this policy limits your rights under Canadian consumer protection law.
Questions: info@chipfixx.ca or 1-800-731-4135, Monday to Friday, 9 AM to 5 PM.